{"overall":"operational","headline":"Everything is working normally.","services":[{"id":"signing-in","name":"Signing in","summary":"Logging in to your account, including two-factor codes","state":"operational","message":"You can sign in normally."},{"id":"client-portal","name":"Client portal","summary":"Your dashboard, projects, documents and account settings","state":"operational","message":"The portal is loading and saving normally."},{"id":"invoices-payments","name":"Invoices and payments","summary":"Viewing invoices, payment history and paying online","state":"operational","message":"Invoices are viewable and payments are going through."},{"id":"support-tickets","name":"Support tickets","summary":"Raising tickets, replying, and receiving updates","state":"operational","message":"You can raise and reply to tickets, and notifications are going out."},{"id":"ai-assistant","name":"AI assistant","summary":"The in-app assistant and document search","state":"operational","message":"The assistant is answering normally."},{"id":"file-uploads","name":"File uploads and downloads","summary":"Attaching, storing and retrieving your files","state":"operational","message":"Uploads and downloads are working normally."},{"id":"email-delivery","name":"Email notifications","summary":"Notifications, receipts and password reset emails","state":"operational","message":"Emails are being delivered normally."}],"incidents":[],"maintenance":[],"successRate":null,"incidentHistoryAvailable":true,"updatedAt":"2026-10-01T19:50:10.813Z"}